Return and Exchange Policy:

We always strive to provide the best service to our customers and ensure their complete satisfaction with our products. Therefore, we have developed an exchange and return policy that guarantees customer rights and explains the procedures to be followed in the event of any problem.

We recommend taking accurate measurements of your body and comparing them to the size guide to ensure you get the perfect size.

Delivery time:

All orders take 5 to 7 business days to be delivered

Shipping costs:
Delivery cost to the West Bank (20 shekels) Twenty shekels
Delivery cost to Jerusalem (30 shekels) Thirty shekels
Delivery cost to the interior (70 shekels) Seventy shekels

Refund policy:
Customers can request a refund or exchange of products within 24 hours from the date of receipt of the package

Refund period: Customers can request a refund or exchange of products within 24 hours from the date of receipt of the package

Return is not allowed after receiving the package, except in the event of an error or problem with the product (such as a manufacturing defect or an error on the part of the company). In this case, please contact customer service within two days of receiving the package

Exchange Policy:
Exchange due to customer error in choosing the size
If the customer chooses an inappropriate size and wishes to exchange it, the exchange will be at the customer's expense. Please contact customer service within 24 hours of receiving the package to arrange the exchange process.

Exchange due to an order error on the company's part:
If the product arrives in a size or type different from what was ordered, the exchange will be at the company's expense. Please contact us as soon as possible to ensure that the problem is resolved quickly. Our team will study the problem and resolve it

Exchange or return procedures:
Contact customer service via [WhatsApp or email] to request an exchange.
Provide us with the order number, explain the problem, attach supporting photos, and details of the problem or error.
In the event that the exchange is at the customer's expense, the customer will be provided with shipping details and payment procedures. Any exchange request will be added to 10 shekels as a preparation fee (not including delivery costs). Also, in the event of any damage or tearing in the package, 10 shekels will be added as an additional cost to the package. A video showing the condition of the product and package is required to confirm the condition.

If the exchange is at the company's expense, we will bear all shipping and exchange costs.

After that, our team will study the problem within a maximum period of 6 working days.

General conditions:
The products to be exchanged must be unused and in their original condition with all accessories and original packaging.
The product must have been worn for fitting only, and must not have been washed.

The company reserves the right to reject any exchange request that does not comply with the conditions mentioned above.

We are here to serve you and we are keen on your satisfaction, so do not hesitate to contact us for any inquiries or problems.

Important note - We would like to emphasize that all exchange or return operations are subject to a careful review to ensure compliance with our store policies. If it turns out that the item to be replaced or returned was not one of our products and was delivered to the delivery driver in violation, immediate legal action will be taken on charges of fraud, in addition to publishing the details of the incident publicly to ensure transparency and protect our rights

Important note - No exchange request will be received if the receipt period exceeds 24 hours. Thank you for your understanding and continuous cooperation

Please adhere to the store policies to avoid any legal action or public notice